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DILIGENTA LIMITED, Old Town, City of Edinburgh
- Onsite working
- Full time
- Permanent
Posted 4 days ago, 26 Mar
Job ref: 5460e9a6788b401e881e3acefb2a411f
Full Job Description
- Leading and developing complex predictive analytic strategies.
- Presenting insights to senior leadership and clients in a clear and concise way, with actionable recommendations and deliverables.
- Recommending strategies to improve customer services efficiency and effectiveness
- Analysing end-to-end customer behaviour across all channels and interactions that deliver commercial return and significant benefit to the bottom line.
- Support with the design and structure, integration and set up of the Microsoft cloud solution in Microsoft Fabric, including structured and unstructured data. Ensure design, functionalities and usage are implemented and maintained.
- Leading and developing an insights team significantly growing the insights capability in the UK and India ensuring best practices are implemented.
Proven relevant experience in similar role providing recommendations for business growth and optimisation. - A strategic thinker with strong analytical skills and exceptional attention to detail
- Knowledge of machine learning and AI applications.
- A strong understanding of UK Financial Services / L&PI industry, including market trends, competitive landscape and relevant business landscape.
- Experience using data visualisation tools such as Tableau, Power BI, or similar.
- Proven experience working with customer satisfaction metrics and interpreting insights from their analysis.
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
33 days including Bank Holidays - Eligibility for an annual discretionary bonus scheme
- Car Allowance
- Private Healthcare
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
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