154 IT / Telecommunications jobs in Kilbirnie, North Ayrshire

We are seeking an experienced and detail-oriented IT Operations Specialist to oversee and optimise our IT systems with a primary focus on Microsoft Power Platform, Dynamics 365 Finance and Operations and CRM systems, and Azure data solutions. The ideal candidate will work with our managed service provider to ensure the smooth operation, maintenance, and enhancement of these platforms, enabling the organisation to drive business efficiency and data-driven decisions. 

Reporting directly to the Head of IT, the IT Operations specialist will work as part of a small well-rounded team supporting the business. This role will also work with our Managed Service Provider to support the organisations applications and data estate. The role will require the development of key stakeholder relationships with both internal colleagues and external suppliers.

Key Responsibilities

Power Platform Management

•  Develop, deploy, maintain and support applications and workflows within Microsoft Power Platform (Power Apps, Power Automate, and Power BI).
• Monitor and troubleshoot Power Platform solutions to ensure optimal performance.
• Provide technical support and training for end-users. Escalating to the MSP when required
• Ensure data integrity and security across the Environments.

Dynamics 365 System

• Administer and support the company’s Dynamics CRM/ERP system.
• Work with the business to scope, develop and deploy improvements, efficiencies and new developments working with the MSP or third party on large developments.
• Ensure data integrity and security within the Dynamics 365 estate.
• Support in the creation of reports and dashboards.

 Azure Data Factory and SQL support

•  Support the organization’s Azure SQL database with optimisation and work with third party service provider to deliver automation of data consolidation.
• Collaborate with stakeholders and support them in creating their data solutions accessing data from SQL, the Dataverse and other locations as required.
• Support the business teams with Azure data factory use setting up and configuring pipelines and activities.
• Ensure data accuracy, consistency, and security across systems.
• Recommend new technology or approaches to improve processes.

IT Operations and Support

• Monitor and maintain the overall application estate and work with the third-party supplier to ensure uptime and reliability.
• Identify and resolve system issues in a timely manner.
• Collaborate with cross-functional teams to implement IT projects and initiatives.
• Document processes, system changes, and technical troubleshooting procedures.
• Provide data security advice to the organisation for IT applications, PowerApps or integrations to existing systems.

Key Requirements:

Education and Experience

• Bachelor’s degree in information technology, Computer Science, or related field or equivalent experience.
• 5+ years of experience in IT Operations, including CRM administration, Database administration, PowerApps development or similar role.

Technical Skills

•  Strong knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI and Centre of Excellence kit).
• Highly proficient with CRM systems, preferably Dynamics 365.
• Strong knowledge of data warehousing principles, ETL processes, and SQL.
• Experience with integration tools (e.g., Azure Data Factory, SSIS).
• Excellent troubleshooting, problem-solving, and communication skills.
• Experience with scripting languages (e.g., Python, PowerShell).
• Knowledge of cloud platforms like Azure or AWS.
• Strong understanding of ITIL practices and principles.
• Knowledge of Microsoft Fabric

Desirable Qualifications

• Certifications in Microsoft Power Platform, Dynamics 365 or Microsoft Fabric.
• Experience with ITIL framework and service management practices

Key Attributes

• Analytical mindset with a strong attention to detail.
•  Ability to manage multiple priorities and meet deadlines.
• Collaborative team player with a proactive approach to problem-solving.

APPLICATION PROCESS:

If you are interested in this opportunity, please click Apply. We look forward to reviewing your application.

Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Caledonian Sleeper Limited we are committed to building a diverse and inclusive organisation that supports the needs of all and matches the diverse profile of our guests. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from all if you feel you match the skill requirements of the role.

We are open to discussions around flexibility and flexible working. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

Caledonian Sleeper is an iconic brand with a heritage stretching back a century and a half to the early years of Scotland-London sleepers.

Part of an exclusive club, Caledonian Sleeper is one of only two sleeper trains in the UK, and we like to think it is the most scenic! Whisking guests from the bright lights of London through the night to the iconic cities of Aberdeen, Edinburgh, Inverness, and Glasgow or to the jaw dropping scenery of the west Highlands of Scotland around Fort William. We are proud to serve the UK’s most remote railway station too, Corrour.

Caledonian Sleeper sets new standards in overnight rail travel, offering a choice of affordable seats, private guestrooms, some with en-suites and double beds, as well as our much-loved Club Car to around 200,000 guests per year.