Property Manager
Newton Property Management, Greenock, Inverclyde
- Full time
- Permanent
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£27000 - £32000
Newton Property Management, Greenock, Inverclyde
- Hybrid working
- Full time
- Permanent
Full Job Description
About the job
Role:
Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers in Inverclyde, delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
Customer experience & engagement:
- Responsible for the delivery of the ‘Newton Way’ customer excellence charter
- Building and maintaining relationships with both customers and contractors
- Responsible for creating and distributing regular customer communications
- Conduct regular owners’ meetings, in both individual and group settings
- Plan, attend and manage evening AGM’s for portfolio sites
Portfolio management:
- Responsible for instructing and monitoring both reactive and proactive repairs
- Manage and co-ordinate customer insurance claims process
- Conduct regular property visits
Record keeping:
- Ensuring customer records are kept accurately and up to date
KPI’s:
- Customer satisfaction (complaints % and survey/interviews)
- Customer response times (% delivery vs target)
- Specific skills, capabilities & requirements:Full, clean UK Driving License
- Previous experience in a customer service-based role, preferably in factoring, lettings or facilities management
- Strong communicator
- Ability to work well as part of a team
- Proficient using Office 365
- Ability to work to targets
- Works well under pressure
- Previous experience using a CRM based system is preferable, but not essential
Benefits:
- Car allowance of £3,300 per annum
- Role-specific incentives (online review, evening meetings etc).
- Group Life Insurance
- Employee Loan Scheme
- Pension Scheme
- Annual profit-sharing bonus
- Fully paid staff lunch once a month
- Hour back vouchers
- Extra 15 minutes for lunch when it's warm and sunny
- Complimentary birthday off
- Free breakfast roll and 12.30pm finish on Bank Holiday weekends
- In-house coffee machine
- Additional complimentary festive leave
- Hybrid working available after passing probation period
- Group challenges throughout the year with prizes up for grabs!
Direct job link
About this company
![Newton Property Management](/ui/img/shared/company_logos/bce10ab62d2b1553d6ff348fc1fe5d76.png)