2 Property, Lettings jobs in West Calder, West Lothian

Senior Letting Agent – Edinburgh

Salary Guide: £30K Plus Bonus

We are looking for an energetic individual to join the letting department, ensuring that all properties are marketed and let efficiently while providing exceptional customer service to landlords and tenants.

Key Responsibilities

Property Marketing and Advertising

• Advertise available properties through various channels such as websites, social media, property portals, and local advertising.
• Create attractive property listings, including high-quality photos, detailed descriptions, and relevant information about the property.
• Host viewings for prospective tenants and ensure properties are well-presented.

Tenant Sourcing and Screening

• Respond to inquiries from potential tenants and arrange viewings of available properties.
• Screen potential tenants by conducting background checks, including credit checks, references, and rental history.
• Ensure tenants meet the criteria set by the landlord, including affordability and suitability

Negotiating Lease Agreements

• Negotiate rental terms between the landlord and prospective tenants.
• Prepare and manage tenancy agreements, ensuring that all legal requirements and terms are clear to both parties.
• Ensure that all documentation is signed and legally binding before keys are released
• Tenancy Swaps 

Handling Tenant Queries and Issues

• Act as the primary point of contact for tenants, addressing any questions or concerns they may have.
• Mediate conflicts or complaints between landlords and tenants, striving for a resolution.
• Ensure compliance with landlord and tenant laws, including health and safety regulations.

Customer Service and Relationship Management

• Develop and maintain good relationships with both tenants and landlords to ensure a positive experience for all parties.
• Handle customer complaints professionally and effectively.
• Provide excellent service to build a strong reputation in the property market.

Required Skills and Qualifications:

• Communication: Strong verbal and written communication skills to interact with clients and tenants effectively.
• Customer Service: Ability to provide a high level of customer service, addressing client needs and concerns.
• Negotiation Skills: Capable of negotiating rental terms and resolving disputes.
• Knowledge of Scottish Property Laws: Understanding of Scottish property laws, tenant rights, and landlord obligations.
• Attention to Detail: Ability to manage paperwork and ensure all legal documentation is accurate and complete.
• Organisation: Strong organisational skills to manage multiple properties and clients at once.
• Problem-Solving: Ability to address issues quickly and find solutions for both landlords and tenants.

Qualifications & Experience:

• Proven experience in lettings role
• ARLA Propertymark qualification (desirable)
• Strong understanding of lettings laws and regulations.
• Proficiency in Google suite and CRM systems.
• Full UK driving license

Key Performance Indicators (KPIs):

• Number of new properties listed and let.
• Tenant and landlord satisfaction scores.
• Percentage of properties let within a specific time frame.
• Rent Reviews
• Rental guarantee protection
• Google reviews