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Executive Engagement Programs Analyst
Salary Not Specified
Twilio, Scotland-Wide.
- Remote working
- Full time
- Permanent
Posted 1 day ago, 25 Apr
Job ref: afc6ca4eb17143a7aa0434a484ac9794
Full Job Description
In this role, youll:
Collaborate with a remote team of strategists, business analysts, and engagement managers
Cultivate collaborative relationships with global and in-region marketing & sales leaders
Support the EMEA & APAC executive programs strategy and partner closely with cross-functional teams to deliver bespoke and high-touch events, experiences, and executive briefing sessions
Support the development of original thought leadership that showcases Twilios unique perspectives on customer engagement/experience and related topics
Plan and execute high-touch in-person events, including on stage / session facilitation
Be part of a team that works closely with Twilio customer executives to ensure alignment with Twilios vision and strategy, identifying gaps and new opportunities in the process
Manage the day-to-day execution of high-visibility executive program initiatives
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Minimum of 1.5 years experience in customer experience strategy, consulting, or equivalent roles
Experience working independently and as part of a team. Will take the initiative to drive projects forward even under ambiguous circumstances.
Experience in program management or workstream ownership
Strong critical thinking, reasoning, and problem solving skills
Experience navigating publicly available online resources for the purpose of research
Ability to synthesize information/data and draw original insights and conclusions
Proven ability to independently manage time & prioritize work tasks
Strong interpersonal skills, especially in a remote work environment
Excellent written and verbal communication skills
Ability to work a flexible schedule when necessary to collaborate with colleagues and customers various time zones
Desired:
Experience with executive communications and exec-focused programming
Ability to influence and build effective working relationships with all levels of the organization.
Familiarity with EMEA & APAC markets in order to inform EEP activities and overall executive engagement and event strategies
Experience working in a product-led growth environment
Experience creating original focused thought leadership content, including ideation, independent research, and content development
Experience with data analysis & visualization
Experience with narrative development & storytelling
At Twilio, were shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio
Join the team as Twilios next Executive Engagement Programs (EEP) Analyst.
Who we are
At Twilio, were shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
This position is needed to assist with the execution of the global executive engagement programs strategy for Twilio.
At Twilio, the Executive Engagement Programs (EEP) team connects customer executives and decision makers with the best of Twilio through bespoke events and experiences, compelling thought leadership, and executive briefing sessions. In this role you will, in collaboration with global EEP and marketing leadership, be part of a small team of strategists, business analysts, and engagement managers that supports the execution of both global and regional (EMEA/APAC) customer-facing executive program activities.
Location
This role will be remote and based in the United Kingdom or Ireland
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?
Collaborate with a remote team of strategists, business analysts, and engagement managers
Cultivate collaborative relationships with global and in-region marketing & sales leaders
Support the EMEA & APAC executive programs strategy and partner closely with cross-functional teams to deliver bespoke and high-touch events, experiences, and executive briefing sessions
Support the development of original thought leadership that showcases Twilios unique perspectives on customer engagement/experience and related topics
Plan and execute high-touch in-person events, including on stage / session facilitation
Be part of a team that works closely with Twilio customer executives to ensure alignment with Twilios vision and strategy, identifying gaps and new opportunities in the process
Manage the day-to-day execution of high-visibility executive program initiatives
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Minimum of 1.5 years experience in customer experience strategy, consulting, or equivalent roles
Experience working independently and as part of a team. Will take the initiative to drive projects forward even under ambiguous circumstances.
Experience in program management or workstream ownership
Strong critical thinking, reasoning, and problem solving skills
Experience navigating publicly available online resources for the purpose of research
Ability to synthesize information/data and draw original insights and conclusions
Proven ability to independently manage time & prioritize work tasks
Strong interpersonal skills, especially in a remote work environment
Excellent written and verbal communication skills
Ability to work a flexible schedule when necessary to collaborate with colleagues and customers various time zones
Desired:
Experience with executive communications and exec-focused programming
Ability to influence and build effective working relationships with all levels of the organization.
Familiarity with EMEA & APAC markets in order to inform EEP activities and overall executive engagement and event strategies
Experience working in a product-led growth environment
Experience creating original focused thought leadership content, including ideation, independent research, and content development
Experience with data analysis & visualization
Experience with narrative development & storytelling
At Twilio, were shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio
Join the team as Twilios next Executive Engagement Programs (EEP) Analyst.
Who we are
At Twilio, were shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
This position is needed to assist with the execution of the global executive engagement programs strategy for Twilio.
At Twilio, the Executive Engagement Programs (EEP) team connects customer executives and decision makers with the best of Twilio through bespoke events and experiences, compelling thought leadership, and executive briefing sessions. In this role you will, in collaboration with global EEP and marketing leadership, be part of a small team of strategists, business analysts, and engagement managers that supports the execution of both global and regional (EMEA/APAC) customer-facing executive program activities.
Location
This role will be remote and based in the United Kingdom or Ireland
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?
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