Business Process Management - Senior Manager

Job Summary: The Business & Commercial Banking (BCB) Chief Operating Office has a purpose of making it easier, faster, safer, and more convenient for our customers to do business. We're achieving this through our strategy to Digitise, Diversify and Transform our customer offering, supporting customers with a turnover of up to £100 million!,

• Establish a process management framework for BCB using data solutions and technologies, including process and task mining.
• Work with Data teams to develop tools for continuous management and oversight of processes across BCB
• Define operating model for enduring process management capability
• Use data-driven approaches to streamline operations and improve process efficiency and effectiveness
• Create process improvement strategies that align with organisational goals.
• Work with stakeholders to ensure processes align with business objectives.
• Collaborate with Senior Continuous Improvement Managers to drive a pipeline of improvement opportunities and prioritisation frameworks.
• Foster and champion strong partnerships with key stakeholders across BCB, including Platform teams, Data teams, and third-party suppliers.
• Lead stakeholder relationships with the operational business areas in BCB, alongside the Relationship Management function, Product teams, the Chief Controls Office, and Branch community banking. Provide consultancy on opportunities and updates on inflight initiatives to senior stakeholders while managing competing priorities., Certification in process improvement methodologies (e.g., Lean Six Sigma Black Belt).
• Strong project management skills.
• Ability to facilitate workshops and meetings to gather process requirements.
How will it feel working in BCB Chief Operating OfficeYou'll join a very supportive and ambitious team. You'll build a diverse set of capabilities across process management, technology and problem solving; with a constant feeling of learning every day.We're very focussed on our people agenda and are invested in building a high-performance culture, with a clear focus on development. Our focus is to ensure we're inclusive every day, building an organisation that celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.Our team utilises remote working, creating an office-like environment via MS Teams. However, we also spend two days per week in the office, in line with the company's hybrid working policy. Occasional travel to our core Operational sites in Edinburgh, Glasgow, Bristol and Birmingham is expected.

We are seeking a highly skilled and experienced Business Process Management professional to join our dynamic team in BCB Chief Operating Office. The ideal candidate will have a proven track record in Business process management, with a strong ability to analyse, design, and implement business processes that enhance efficiency and effectiveness.,
• Proven experience in process management or a related role within financial services.
• Strong understanding of process improvement methodologies such as Lean, Six Sigma, or BPMN., Excellent leadership and communication skills, with the ability to convey complex concepts in a clear and compelling manner.
• Data proficiency, ability understand and combine different data sets to build enduring process management oversight
• Ability to influence and drive change across the organization.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
  
  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.