Customer Service Advisor

Would you like to work for a company who truly believes in what they do?

And where helping is more important than profits?

If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Customer Service Agent could be just for you.

Our client is committed to tackling fuel poverty and reducing carbon emissions whilst providing a first class customer service to those struggling to heat their homes. As they enter their 6th year their vision and ethos remains the same, and due to a period of growth you could become part of their dedicated Customer Service Team.

Based in their Edinburgh office you would be responsible for managing all customer enquiries and the completion of service levels in line with SLAs and KPIs. The role of a Customer Service Agent requires you to liaise with local authorities, sub contractors and customers, and the same high level of service is expected for each.

The role of a Customer Service Agent is very varied and comes with its challenges, but it is very rewarding in the work that you do. The salary for this role is 23,200 however also can receive bonus every 6 months up to 1700 a time on top of salary.

Working Hours - Monday to Friday - 9am - 5pm
Start date - December 2024

Location - Edinburgh City Centre - Hybrid working


Alongside this your main responsibilities includes:

* Manage incoming customer queries
* Provide factual and relevant advise to customers

* Ensure that your individual targets are met, and that excellent customer service is maintained.

Ensuring all individual targets are met, whilst maintaining excellent customer service

* Proactively identify suggestions to improve service delivery
* Manage all complaints and appeals within SLA timescales

Although our client will consider anyone with a strong customer service background you must be able to demonstrate the following experience and skillset:

* Customer Service Experience
* Experience of dealing with vulnerable customers (would be to your advantage)
* Experience of general administrative duties
* A problem solver who puts the customer first and seeks answers
* Ability to explain complex issues in a simplified manner
* A team Player
* Wants to help people


This opportunity is always highly sought after so only those who meet the above requirements will be considered, if this is you and you are interested then apply now.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.