Governance and Reporting Associate - Customer Operations

As a Governance and Reporting Associate you would join a dedicated team providing Reporting, Planning and Governance support for our Customer Operations teams. This varied and hands-on role is an excellent opportunity to engage in direct interaction with the organisation's senior operational executives and work first-hand on key regulatory priorities. The role will involve working across global operational units and in close partnership with key partners such as Product, Technology, Compliance, Risk, Audit, Finance, HR and other governance teams. The scope of the role includes:

• Support for the governance and reporting framework, including the Customer Operations Management Meeting and other regular monthly meetings
• Responsible for day-to-day for support to the Head of Customer Operations to enable the proper discharge of oversight responsibilities across the organisation and to meet regulatory requirements (primarily SMF24) under the UK Senior Manager and Certification Regime (SMCR)
• Supporting the Operations Governance Lead in stakeholder engagements including the preparation of high quality operational and risk and control materials for review and discussion in meetings at regional and global executive meetings, at UK Board level, and with external stakeholders including regulators and the firm's auditors
• Driving automation and efficiency initiatives to streamline reporting and improve the ability to oversee operational risks and controls within the region and UK
+ Knowledge or experience of Senior Managers & Certification Regime + actively demonstrating accountability, responsibility, and ownership for own objectives and team deliverables + ability to prioritise, whilst managing stakeholder expectations,
• Facilitate and evidence adherence to the UK Senior Manager and Certification Regime (SMCR) oversight requirements, maintain key regulatory documentation, including demonstration of effective oversight of delegated responsibilities, and provide submissions to UK regulators, as required
• Plan, schedule and facilitate monthly governance meetings: this includes the creation of thoughtful monthly agendas, information requests, production of formal monthly reports, preparation of minutes, and following up actions in a timely manner
• Work with the direct team and broader Operations teams to identify and deliver on opportunities to improve reporting from stakeholders to provide consistent and transparent messaging that is focussed on risk identification and mitigation; this includes identifying opportunities for better "storytelling" including visualisation and automation of reporting, leveraging digital tooling of operational metrics
• Ensure adherence to robust record-keeping and document storage standards
• Build and maintain strong relationships with key internal stakeholders
  
  Deep understanding of the Financial Services industry, the regulatory environment and impact on business strategy.
• Relevant experience in operational risk, financial regulation and/or governance frameworks within the Financial Services industry.
• Understanding of the fundamentals of good governance
• Ability to review, understand and summarise regulatory requirements
• Strong written and verbal communication skills, with the ability to communicate succinctly, providing opinion and challenge to stakeholders, as appropriate
• Experience of liaising with and presenting to senior management
• High competency levels in Microsoft Office suite, including Excel and PowerPoint
• Ability to consistently deliver work of a high standard, and to tight timelines. This would include the ability to influence and work with others to achieve objectives as well as to build and maintain productive working relationships with colleagues at all levels and across functions in a collaborative manner in order to achieve results
• Eager to learn and seek out opportunities to enhance skills
Preferred qualifications, capabilities, and skills:
• Prior experience of facilitating formal governance processes
• Engagement with UK Financial Services regulators i.e. Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA)
• Business Analysis and / or Data Analysis skills;
• Digital tools experience - e.g., Tableau, Alteryx, Xceptor, UI Path
  
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.