Head of Operations

Our client is recruiting for their -

Head of Operations

Location: Glasgow, on-site
Type: Full-Time

We are recruiting for a sales & operational leader to join the team and oversee all aspects of sales, operations, and marketing as well as general management of day-to-day needs in finance, recruitment, training, compliance, and business development.

Job Summary:
This leader will play a pivotal role in revenue growth and operational execution of all business activities. This role involves managing day-to-day operations, overseeing human resources functions-including recruitment, training, staff performance, and compliance-as well as monitoring financial performance, sales targets, and marketing efforts.

Key Responsibilities:

These are some of the tasks you will oversee and optimise in collaboration with relevant leaders

• Recruitment of Consultants & Clinical staff
• Recruitment of Clinical Staff
• Clinic Management
• Track medication, therapy, and parenting program numbers and monitor for demand/capacity.
• Monitor available and used appointment slots weekly and monthly.
• Analyse revenue by source and implement necessary adjustments.
• Compliance Management, policy reviews, annual audit

Sales & Marketing Strategy and Execution:

• Lead sales initiatives to drive revenue growth, including developing sales targets and
• strategies.
• Build and maintain strong relationships with key clients, partners, and stakeholders.
• Analyse market trends and customer feedback to identify growth opportunities and adapt
• sales strategies accordingly
• Achieve quarterly sales quota, sales pipeline & budgeting
• Develop sales processes for end-to-end sales cycle
• Drive customer satisfaction, feedback, and patient cycle management
• Revenue forecasting & headcount planning
• Sales coaching & call monitoring
• Performance management

Required Skills/Abilities:

• Knowledge of sales methodologies and sales processes for goal attainment
• Excellent verbal and written communication skills.
• Excellent sales and customer service skills with proven negotiation skills.
• Strong coaching supervisory and leadership skills
• Excellent organisational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Management, or a related field;
• Master's degree preferred.
• Proven experience (5+ years) in sales management & senior operations preferably in the
• healthcare or diagnostics sector.
• Excellent leadership and interpersonal skills, with the ability to motivate and manage
• cross-functional teams.
• Strong analytical and problem-solving capabilities with a results-oriented mindset.
• Proficiency in using CRM and operational management software

For further information contact Sarah Gracie at sarah.gracie@edenscott.com