Hotel Nightshift Team Member

As a Nightshift Team Member you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You'll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You'll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
  
  Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'
Please note that due to legislation, we will only be accepting applicants who are age 18 or above for this role. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality., Overlooking the banks of the River Ness in the heart of the Highlands, the hotel is ideally located for visiting the mysterious Loch Ness and the sandy beaches of the Moray Firth. The newly refurbished rooms, restaurant, bar and public areas have transformed Mercure Inverness Hotel into one of the most desirable city centre Inverness hotels.

As part of the Aimbridge team, you will have access to industry leading benefits that include
• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Staff meals on duty
• Starting salary above national minimum wage
• Free staff parking
• Uncapped incentives to reward you for your contributions