IT Operations Analyst

Based in the IT Operations Bridge in Edinburgh, or remotely via our flexible working policy the IT Operations Analyst position is responsible for monitoring, investigating, and assessing potential issues relating to critical IT applications, systems and devices in a 24x7x365 environment to minimise any adverse impact on business operations - therefore flexible working patterns are a requirement. The IT Operations Analyst will monitor all incoming alerts using various tools such as Dynatrace and ServiceNow, and perform actions based on predefined instructions. This includes performing 1st and 2nd level troubleshooting, alert correlation, resolving issues as required and engaging in other service management processes such as Incident Management and Knowledge Management. The successful candidate will have opportunity to experience multiple roles within CIO, helping to develop a broad IT skillset and provide excellent development opportunities.

• An analytical mind, pragmatic approach, and interest in investigating IT alerts and potential anomalies.
• Ability to perform troubleshooting and incident response tasks on various systems.
• Good communication skills as you will be required to work with key stakeholders and support incident resolution with internal and third-party technical teams.
• Comfortable speaking out in technical calls to provide monitoring and service status updates.
• An interest in working within Information Technology within the banking industry - ideally, we'd like you to have a good understanding of services and have been exposed to a wide range of areas from infrastructure to microservices and applications.
• Previous experience analysing alerts from monitoring tools to triage any potential incidents would be desirable.
  
  At TSB, we're transforming the service we provide our customers, and technology will be at the forefront of that change. It's an exciting transformation and we're investing in an enhanced in-house capability to deliver it - so, if you're a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.
  
  What we offer in return
• Hybrid and flexible working arrangements to support a healthy work/life balance
• An attractive reward and myTSB benefits package, giving you more of what matters to you
• A diverse, energising, and collaborative working environment
• A career that's enriching and full of opportunities
So, if this sounds right up your street, come join our team, we make things happen! We are TSB. Life Made More. Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day. Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you! Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.