Operational Resilience Delivery Manager

HSBC HBEU Operational Resilience are a global team of c.35 FTE's who provide support for 9 markets in both their compliance to local resilience regulations and global resilience frameworks. As well as providing flexible support to each of the markets, this team are responsible for providing a cross-market view by sharing insights, driving efficiencies, executing resilience testing, and ensuring a consistent standard is achieved across all HBEU markets. In this fantastic, new role, you will report into an HBEU Operational Resilience Delivery Lead. This is a rare opportunity to work across both PRA Supervisory Statement SS1/21 and the Digital Operational Resilience Act (DORA) The key aspect to your role will be to support Business Service Owners (BSO) within HBEU markets performing the day-to-day activities as set out by the Global Operational Resilience Framework. This will include supporting the annual refresh of Important Business Service (IBS) identification (including Important Group Business Services ('IGBS'), the review of Impact Tolerances, dependency mapping, the performance of resilience testing, the remediation of any vulnerabilities, and supporting the completion of Self Assessments In this role you will:

• Support the ongoing identification and annual review and refresh of the list of IBSs and IGBSs in alignment with Group principles and prioritisation criteria.
• Document and maintain the documentation of the Customer Value chain for IBSs, and IGBSs.
• Document and maintain Impact Tolerance statements for each IBS, and IGBS to accurately represent the point at which intolerable harm would be caused.
• Document, review, and maintain process delivery maps to understand how IBSs and IGBSs are delivered, and catalogue dependencies.
• Refresh and maintain the BSO Incident Management checklist for HBEU, reflecting any changes to Group guidance, and ensuring this is understood and effectively implemented within HBEU markets.
• Document IBS/ IGBS Self Assessments to summarise underlying resilience, including an assessment of Technology resilience, and highlighting any known vulnerabilities as well as planned remedial actions.
• Monitor, track, and support the closure of any vulnerabilities to IBS or IGBS resilience.
• Support the completion of both entity and Group level thematic analyses to understand common themes or concentrations of vulnerabilities, and provide flexible support for remediation activities.
To be successful in this role you should meet the following requirements:
• Advanced experience in Analysing large Excel templates - gathering, analysing, and feeding back the information.
• Experienced in incident management.
• Experienced background in any of the following: Regulatory standards and concepts within Operational Resilience, IT Risk Management, Business Continuity or Enterprise Risk Management.
• Experienced in 3rd party management.
• Experienced ability to a culture of accountability and continuous improvement and establish a delivery-mindset.
• Capable of regular interaction and liaison with regulators.
• Knowledge and experience relating to the PRA Supervisory Statement SS1/21 and/or the Digital Operational Resilience Act (DORA) is welcomed.
This role can be based in Edinburgh, Sheffield, or Birmingham on a hybrid basis. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone: