Operations Supervisor

First in Glasgow have a fantastic opportunity for an Operations Supervisor to join our Caledonia Depot. This is a full time, permanent position.

The successful candidate will ensure the provision of a safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles out of the depot, along route and back into the depot within the operational excellence framework.  

You will also be required to Identify and resolve day to day operational issues, which include schedules, allocations, vehicle performance and driver queries, while engaging with front line colleagues and provide updates and escalate key issues or concerns to the line manager.

Key accountabilities include:

• Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
• Support driver queries in a timely manner and oversee driver reporting
• Ensure accurate capture and recording of drivers' hours, duties and attendance in the DAS GUI system
• Maintain accurate records for all aspects of operational standards and performance
• Ensure drivers are allocated the correct vehicle and leave the depot on time
• Deal with telephone queries and support the satisfactory resolution of customer queries
• Live input of lost/additional mileage when dealing with unexpected events (e.g. breakdowns)
• Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers

Skills/Experience

• A passion for safety and driving to deliver a high performing safety behavioural culture
• Strong influencing and negotiation skills
• Excellent problem-solving skills and a keen eye for detail
• Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way.

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.