Patient Support / Community Worker

About us

Working locally and nationally, Visibility Scotland affects positive change and improves outcomes for vision-impaired people of all ages. We want to empower and encourage children and adults to focus on what they can do, not what they cannot.

The role

Visibility Scotland is recruiting a full-time Patient Support / Community Worker. This dual role involves providing patient support in NHS GGC and NHS Lothian and community-based support in Glasgow.

Visibility Scotland’s Patient Support Service supports anyone affected by vision impairment. It provides a bridge from clinic support to community support.

The Patient Support / Community Worker role provides emotional support, information, and practical advice while listening and responding to individuals with vision impairment.

The ideal candidate will be approachable, engaging, and confident in dealing with emerging situations.

The role offers the rewarding opportunity to positively impact the lives of vision-impaired people through warmth, empathy, and non-judgmental listening.

You will enjoy building effective relationships with eye department staff and other professionals. As an excellent communicator, you will be comfortable supporting people facing emotional and practical difficulties due to sight loss.

Resilience, organisation, flexibility, and a confident outlook are essential qualities for the role. Some of the things you can expect from the role are:

Patient Contact

·      To actively listen to and support people attending hospital eye departments face-to-face and over the telephone.

·      To provide emotional support, impartial information, guidance, and practical support to people of all ages, their families, and carers.

Team and partnership working

·      To build effective relationships with hospital staff, social work staff and other appropriate agencies.

·      To travel between hospital sites to cover planned and unplanned patient support worker absences as required.

·      To deliver awareness-raising talks to various audiences (community-based and professional).

Administration

·      Processing referrals and Certificate of Visual Impairment forms (training provided).

·      Updating client records on Visibility Scotland’s CRM (training provided).

This is an exciting opportunity to join a friendly, motivated and ambitious organisation.