Registration and Ticketing Supervisor

We are seeking to appoint an experienced individual to the position of Registration and Ticketing Supervisor, who will report to and work closely with the Venues and Registration Manager and Box Office Managers. This role sits within the Box Office, Registration and Technology team and exists to assist artists in the registration of their shows with the Fringe Society, prepare and proof data (listings information, ticketing information, accessibility information and advertising) for the printed Fringe Programme, app and edfringe.com, and work within the box office to relay venue communication, show changes and cancellations to the Customer Services team. Role and responsibilities You will perform a wide range of duties, including but not limited to:

• Lead the training and day-to-day management of the registration and ticketing team, including daily task assignment - this includes managing multiple inboxes, prioritising tasks in line with updates to the website and app, and troubleshooting any issues
• Assist in managing the submission of show copy and data into Edfringeware, the Fringe Society's show registration database, and producing status reports for internal departments
• Provide a high level of customer service and show registration advice to Fringe artists
• Support the customer services team by communicating any show changes, cancellations or complaints between the Fringe Box Office and Fringe venues, and working to resolve any issues in a professional and timely manner
• Support venue registration, including registering new venues and spaces
• Oversee show sign-off for inclusion on edfringe.com
• Liaising with the Fringe Box Office to prepare shows for ticketing, and keeping show listings on edfringe.com up to date
• Assist with reviewing, editing and proofing copy for the Fringe programme and other Fringe publications where needed
• Assist the Venues and Registration Manager and the Venues and Registration Officer with managing the administration of artist advertising in the Fringe programme and on edfringe.com
• Assist the Venues and Registration Manager with the process of gathering and checking all the information for any enhanced performances happening during the Fringe
• Support venue registration, external communications, and managed linking venues in August - including registering new venues and recording any updates such as changes to show allocations or venue accessibility
• Troubleshoot any issues as they occur during an intensive, time critical production process
• Provide liaison and relationship management with key stakeholders throughout the registration process including venue managers, The Fringe have identified six pillars of commitment around the sustainable delivery of their work, are active members of the Festivals Edinburgh Sustainability Working group and include climate action as one of the headline targets in the Fringe Development Goals. As part of the commitments of this work, all Fringe staff members are expected to assist with the Fringe Society's environmental goals and consider these in all elements of your work.
  
  Exceptional English language skills, both written and verbal
• The ability to prioritise competing tasks and meet deadlines
• Experience of supervising a team with time-critical objectives
• Excellent IT skills, able to learn new software fast and troubleshoot basic issues
• The ability to explain complex processes and procedures to a wide range of participants and venues, both verbally and via email
• Demonstrable proofing or copyediting experience, both on-screen and hard copy
• Previous experience of working in a box office or in performing arts venues
• A calm, diplomatic manner with excellent interpersonal skills and the ability to negotiate difficult situations sensitively
• Competence using Microsoft Office, especially Word, Excel and Outlook
Desirable
• Experience in collaborative proofing
• Experience in database management or using Content Management Systems
• Knowledge of the Edinburgh Festival Fringe landscape
• Experience working with a box office ticketing system
  
  The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.
It all began in 1947 with eight companies - six of them from Scotland - taking a risk, turning up uninvited and performing on the 'fringe' of the inaugural Edinburgh International Festival. Over 75 years later, the Fringe has grown to become one of the greatest platforms for creative freedom in the world, second only to the Olympics in terms of global ticketed events. In 2024, 3,745 shows took place in 296 venues across Edinburgh. The Edinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and celebrate the Fringe and what it stands for all over the world.


• Rate of pay: £13.50 per hour
• 4.5% employer pension contribution
• 34 days holiday (inclusive of six bank holidays) pro rata
• Flexible working culture
• Employee assistance programme.
Hours of work Normal hours of work are from 10:00 to 18:00 (including a one-hour unpaid lunch break) worked between Monday to Friday. Your working hours will be organised according to a rota system in July and August, which will be over Monday to Sunday. Please also note that you may be required to work over the Easter weekend (18th to 21st April) and will receive time off in lieu for any public holidays worked during that period.