Regional Office Manager

NHS Blood and Transplant

Salary: £31,892 - £39,735 per annum

Department: Organ Donation

Location: NHSBT Falkirk

Contract Type: Permanent

Hours Per Week: 37.0

Job reference: 005358

At NHS Blood and Transplant (NHSBT) we’re committed to saving and improving the lives of those who need us. Every single day, selfless donors and their families provide us with blood, tissue and organs for use in transplants and transfusions, improving the wellbeing of countless patients. Our teams work collectively to ensure these valuable gifts are put to best use, but with 6,500 people in the UK currently waiting for an organ donation, we still have lots of work to do.

Joining the Organ Donation and Transplantation team, you will play a crucial role in saving the lives of thousands. Overseeing the work of the Regional Administrator, you will manage and develop the administrative processes and procedures associated with organ donation in the Falkirk region. From setting up these processes to maintaining the smooth running of our capabilities, you will be at the forefront of our work, particularly as you will be interacting with families who are considering or have already donated their loved ones’ organs. Applying your meticulous organisational skills to our operations, you will also develop the skills of the team and provide induction programmes for new staff. Supporting our regional administrative staff, your work will range from attending meetings and organising events, to taking responsibility for the archiving of data and implementing KPI’s for the department.

Main duties of the job

The Organ Donation Team Scotland, requires significant administrative support at regional level. You will work closely with the Regional Management Teams In this role you will be required to: -

• Manage and provide leadership to the Organ Donor Regional Administrator accountable for the management and development of processes and procedures associated with the setting up, maintenance and review of regional organ donation administration in line with NHSBT core values and behaviours, policies and procedures.

• Engage with key internal and external stakeholders (including relatives and family members) to ensure effective administration and organisation is integral to the Organ Donation Service.

• The day-to-day management of administrative support and assistance to Regional Managers, Team Managers and Specialist Nurse Organ Donation within the wider Teams

• Supporting the Regional Organ Donation Collaboratives, with regard to delivering, co-ordinating activities, reporting and administration.

Your base location will be Falkirk.

About You

Experience and Knowledge

• Good working knowledge of Microsoft Outlook in order to produce reports, emails, letters, spreadsheets, presentations.

• Experience in an administrative role, for example data inputting and processing, drafting correspondence, reports, on call rotas and administrative support systems

• Experience of working with, monitoring, developing, working and amending standard operating procedures

• Experience of working with information technology using Microsoft Office packages (Word, Excel and PowerPoint), or equivalent Systems

• Experience of using systems to produce reports and correspondence which are timely, professional and accurate.

Qualifications and Training

• Higher level education/HND level qualification or equivalent workplace experience.

• Post qualifying work-based experience to demonstrate developed understanding and knowledge to enable equivalent degree level working in terms of the analysis, documentation development and presentation to a range of audiences.

• Demonstrates commitment to own continued professional development (CPD)

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification on our website for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer:

• NHSBT promotes flexible working opportunities where the role will allow.

• 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.

• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found on our website.

• We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

This vacancy will close at 23:59 on 10th December 2024

Interviews are anticipated to be held on or around 19th/20th December – subject to confirmation.

For informal enquiries please click apply now for contact details.