Frame is an independent, owner-managed creative communications agency with more than 60 specialists working across a range of disciplines, including; Brand Strategy, PR + Comms, Advertising, Design, Community building and Management, Content Strategy + Production and Social Strategy, implementation + evaluation. We like to say that we’re creative, tenacious, straight-talking, fast and fun, and collaboration is at the heart of everything we do.

We’re on the lookout for a Receptionist / Admin Assistant to join our team based at Pacific Quay, Glasgow. This is a full-time, office-based role, Monday to Thursday with remote working on a Friday.

Summary:

Our Receptionist / Admin Assistant is responsible for providing a first-class front of house service for staff, clients and visitors. The role involves general administrative tasks, answering calls, travel booking, expenses reconciliation and supporting the Head of Operations on a daily basis.

What you’ll be doing:

As first point of contact at front desk, build solid relationships with colleagues, clients and visitors alike
Effectively manage a varied workload from several internal departments to ensure high quality output in line with agreed deadlines
Be a problem-solver for ad-hoc daily requests relating to administrative, basic IT and housekeeping requests
Maintaining a high standard of general office housekeeping
Support the Head of Operations with projects, facilities management, IT and other operational tasks where needed

What we need you to have:

Front of house experience (a bonus but not essential) including answering and directing calls, meeting and greeting visitors, meeting room scheduling, setting up / clearing up meeting rooms and organising catering when required
Solid administration skills including proficient use of Office365 suite to create processes and documents
Experience of domestic and international travel booking, including researching and booking the best and most cost-effective routes
Experience of domestic and international courier booking, including knowledge of international customs requirements (a bonus but not essential)
Ability to reconcile basic expenses for monthly credit card purchases
Managing stock levels of office consumables

The role suits people with:

Excellent communication, interpersonal and relationship building skills
Meticulous attention to detail
Ability to be resourceful, think on your feet and solve problems quickly
A pro-active approach to getting the job done
Exceptional time management and organisation skills with the ability to prioritise workload according to tight deadlines
Flexibility and the ability to re-prioritise your focus depending on business needs or demands
Collaborative approach with other departments to achieve shared goals
Strong IT skills including Microsoft Office packages and proficiency in other software packages as required

If you think this might be you, send a CV and covering letter (go on, make sure it shows your personality and it’s not just a carbon copy cover letter) to Jennifer McCall, Head of Operations.

Strictly no agencies please.