52 Emergency Services / Military / Security jobs in Kirkintilloch, East Dunbartonshire

Job Description 

Hours: 21 hours per week

Salary: £16,347 - £17,628 per year

Vacancy: Permanent 

View the Customer">https://www.southlanarkshire.gov.uk/downloads/file/17460/fc_-_customer_… Services Assistant job profile

Money Matters Advice Service require a Customer Services Assistant to join their Community Wellbeing Team in David Dale House to cover the above position. You will contribute to the delivery of the service, providing both a call handling service and digital response service utilising current communication and IT systems. You will provide a triage service, facilitating immediate benefit checks, emergency support and seamless referrals to the most appropriate team for advice and assistance. Customer service experience, effective communication and interpersonal skills are essential along with the ability to display relevant IT skills.  You will have the ability to work on your own initiative as well as being part of a very busy team. 

Full training will be provided to the successful applicant.

When completing the application process please ensure that you cover the following areas:

• Please provide evidence of your experience and achievements in the five specific behaviours framework. 'Efficient, Flexible, Leading, Working with Others and Performing’.

Please note we do not accept CVs, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.

Please apply online - All correspondence will be via your email address.

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.

Preferred candidates will be required to complete a Basic Disclosure check, prior to a formal offer of employment being made.

Please refer to http://www.disclosurescotland.co.uk">https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.di… for further information about the disclosure process and best practice.

Foreign Police Check

Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable for any periods living or working abroad.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.

As an employee of South Lanarkshire Council you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme


• Up to 33 days annual leave


• Public holiday entitlement (up to 10 days)


• Occupational sick pay


• Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.


• Employee Discounts – including discounts at the cinema.


• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

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