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Business Support - Senior Manager (National Services Group Office & Core Team)
Salary not available. View on company website.
National Services Group Limited, Blythswood New Town, Glasgow City
- Onsite working
- Full time
- Permanent
Posted 5 days ago, 4 Apr
Job ref: 9d364046ec9844aa80710e7a01f87b0a
Full Job Description
National Services is part of Universal Credit Operations within DWP and are a geographically dispersed operational team spread over 6 sites delivering a telephony service to over 6m Universal Credit claimants nationally. In addition, National Services are responsible for delivering activities surrounding child verification, real time information/earnings, national inbox work generated by key stakeholders as well as work around state pension migration and national insurance contributions.
To support the smooth running and high performance and quality of service delivered across National Services, there are 2 roles available.
Role 1, Group Office:
As well as overseeing/being involved in all Business Support duties, you will work closely with stakeholders across Operations Directorate/Districts as well as wider directorates within DWP.
National Services Group office is a small team, collaborative working with the wider District/Area teams is essential to ensure the varied duties of the team are prioritised supporting the smooth running of the office.
You will be required to balance and manage a number of competing priorities and will work closely with colleagues throughout the Operations Directorate as well as counterparts across DWP.
The post holder will be responsible for Leading and supporting the National Services Group Office, working to the Grade 6 Service Leader. This will include working closely with the wider Operational teams. You will provide this support by having a full understanding of the priorities across UC, UCR, Fraud and Error Prevention/Correction.
The vacancy offers an opportunity to broaden your knowledge of the Operations Directorate and the wider DWP business, whilst developing your skills and capability.
Role 2, Performance Assurance, Core Team:
The job holder will lead the National Services Core Team; a small team where collaborative working with the wider District/Area teams is essential to ensure all workstreams through National Services are covered, colleagues are trained, deployed on the correct workstreams and performance including the prioritisation of resource is managed to maintain high levels of customer service and delivery.
The vacancy offers an excellent opportunity to broaden your knowledge of the Operations Directorate and the wider DWP business, whilst developing your skills and capability.
The post holder will be responsible for Leading and supporting the National Services Core Team, working alongside the Grade 7 Leader. This will include working closely with the wider Group Office support team. You will provide this support by having a full understanding of the operational priorities across UC, UCR, Fraud and Error Prevention/Correction.
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
