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Salary not available. View on company website.
Glenshire Group, Bearsden, East Dunbartonshire
- Onsite working
- Full time
- Permanent
Posted 4 days ago, 31 Mar
Job ref: 281b38cb3e6b4f71a2cffd21fe1140d2
Full Job Description
As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization. Functional Responsibilities:
- Identifies and resolves workstation bottlenecks
- Ensures all products served to customers meet quality standards
- Oversees effective preparation of all workstations for peak periods
- Follows all restaurant safety procedures and coaches others
- Actively seeks information on restaurant financial and customer measures
- Demonstrates accountability for growing sales
- Leadership Responsibilities:
- Acts as a model providing leadership and coaching on an ongoing basis to the team
- Communicates effectively with others
- Trains new team members
- Oversees team members during shifts
- Able to efficiently work around problems
- Demonstrates growth mindset by learning from mistakes
- Respectfully coaches and directs team members Culture Responsibilities:
- Champions Yum!'s culture and values
- Prioritizes customer needs over tasks currently being performed
- Demonstrates positive energy by handling customer issues on the spot
- Makes decisions that help customers
- Coaches team on resolving customer issues
- Fosters a positive relationship with fellow team members and customers
Food retail or service industry experience preferred. - Ability to exceed Customer Satisfaction expectations
- Sound communication and interpersonal skills
