About Ashurst

Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law.

Department/Role overview

Ashurst Service Central (ASC) supports the firm to deliver smart and scalable business services. An experienced team of problem solvers and service professionals are designing a "one stop shop" for essential services across the employee and client lifecycles.

The aim is to create a business service engine which will support our progressive law firm. Since 2020, ASC has a team over 100 service professionals operating primarily out of Brisbane and Glasgow responsible for delivering a joined-up user experience across a number of essential services.

Within the ASC People Team we focus on delivering smart and effective People processes ensuring a great employee experience; supporting our People & Culture Function whilst administering the employee lifecycle events.

The ASC People Coordinator role sits within the ASC People team which processes all employee lifecycle events and provides HR, learning and organisational development, and graduate recruitment administrative support.

Main responsibilities

Processing all employee lifecycle events to a high quality and agreed service levels. This includes onboarding, staff movements, offboarding and client secondments.
Working with 3rd party suppliers in the completion of lifecycle events e.g. employee relocation, background checking, practising certificates and visa/immigration requests.
Resolving and processing all employee and Partner enquiries via the HR ticketing system to ensure accurate recording and reporting.
Updating the HR systems and notifying changes to payroll where relevant.
Providing administrative support and handling first line queries relating to the annual HR calendar of activities e.g. performance appraisals and remuneration review.
Providing first line advice on policies and procedures.
Providing timely and accurate management information and data.
Administering Practising Certificate renewals.
Recommend and implement improvements to HR administration processes.
Support change management initiatives.
Develop strong working relationships with key stakeholders in ASC, People & Culture, Payroll and HRIS.
Identify and work with HR Advisors to provide solutions to complex problems.
Act as a role model of the Firm's values and be able to exercise exemplary levels of discretion.
Identify continuous improvement opportunities.
Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies.

Essential skills and experience

HR administration/coordination experience, ideally in a shared service centre.
Highly customer focused.
Excellent attention to detail.
Proven ability to communicate at all levels.
Forward thinker who is able to plan ahead proactively.
Strong relationship building skills.
Experience in problem solving queries through to a satisfactory conclusion.
Proven experience in delivering multiple priorities within a fast paced environment.
Collaborative team player, able to work as part of a virtual service delivery team.
Experience working with ambiguity.
Diversity champion.
Intermediate skills in Microsoft Word and Excel.
Experience working with systems e.g. an HR database.

Desired skills and experience

Professional services or corporate experience in an HR related role.
Understanding of the legal environment and lawyers' work practices.

Background checks

In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations.