52 Full time, HR / Training / Recruitment jobs in Haddington, East Lothian

We are seeking a 1st Line Customer Support to join our team at Konica Minolta! As a 1st Line customer Support, your primary responsibility is to manage and resolve customer service requests and incidents, ensuring an exceptional experience at every interaction. You will guide customers through the steps to resolve issues, escalate to support teams when needed, and promote self-help solutions. In this role, you'll collaborate with Service Support teams, follow ITIL best practices, and stay up to date on Konica Minolta's latest products and trends. You'll be proactive in resolving incidents within set SLAs, share knowledge across teams, and ensure compliance with company procedures and data protection laws. Your initiative and quick decision-making will help deliver timely resolutions and contribute to a collaborative and customer-focused support environment. What you can expect from our hiring process? Stage 1 Screening call with a member of our Talent Acquisition team and a chance to get to know you better. Stage 2 Teams interview with the hiring team. Stage 4 Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in. In 1st line Customer Support each day can look quite different, take a look at our role profile (at the bottom of the page) for a deep dive into what your "day to day" might look like in this role.

• Ability to perform methodical troubleshooting of an incident
• Excellent written and verbal communication
• Ability to create/demonstrate empathy with internal and external customers
• Ability to deliver under pressure and to agreed deadlines
• Experience in service desk operations and toolsets to manage incident resolution
• Understanding of government legislation in relation to data protection and security, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

A global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keep evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.

Package: £23,650 - £29,450 plus 10% bonus. 26 days holiday, plus bank holidays, and the option to purchase more days if needed Access to training and development opportunities, along with license with award winning learning content provider. Enhanced family leave Life assurance options An extra paid day off to focus on your mental health A generous pension plan, invest your contributions to maximise your pension pot Discounts on activities, technology and restaurants An extra paid day off to dedicate to volunteer projects An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing We would love to hear from people who's skill set or potential aligns with