50 Full time, IT / Telecommunications jobs in Bearsden, East Dunbartonshire

As a 1st Line Engineer you will be the initial point of contact for technical support within our organisation. You will play a critical role in ensuring the smooth operation of our cloud-based IT infrastructure, providing excellent customer service, and resolving technical issues efficiently. Your work will involve supporting a range of Microsoft and Azure services, ensuring our colleagues can work effectively without technical disruptions. This role can be based in either or Glasgow or Edinburgh office with a hybrid workstyle. Role and Responsibilities

• Incident Management and Troubleshooting:
+ Diagnose and Resolve Issues + Ticketing System Management
• User Support and Communication:
+ Customer Service + Effective Communication
• System Monitoring and Maintenance:
+ Cloud Service Monitoring + Routine Maintenance
• User Account and Access Management:
+ Account Administration + Security Compliance
• Documentation and Reporting:
+ Knowledge Base Maintenance + Performance Reporting


• Previous IT Support experience, ideally at a Managed Service Provider
• Can solve most Windows-based Workstation issues independently
• Good, core fundamental knowledge in general IT
• Configure and support Microsoft 365
• Install & configure PCs and Laptops
• Have good experience of supporting Microsoft client-server networks
• Install & configure Routers & switches
• Experience of configuring and troubleshooting Email issu
• Intune and Endpoint manager experience
• Passion for IT and technology
• Experience in a customer service-focused role preferred
• An industry qualification would be advantageous
  
  Demonstrated Commitment to our Core Purpose
• Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients.
• Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
• Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
• People First: We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice.
What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this. You can find out more about Isio and the benefits we offer here Isio - Careers & Benefits. About Isio Isio was 'born' in 2020 from the sale of KPMG UK's Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience. Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us - valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.