Job Role: Practice Manager

Location: McTaggart Vets, Dalry, Ayrshire

Reports to: Practice Owner

Salary: £40k

Job Summary:

We are a dedicated independent small animal practice, proudly family-owned for 50 years and the only one in North Ayrshire. With a loyal client base and a commitment to top-quality care, we are seeking a highly organised and proactive Practice Manager. This role involves overseeing the day-to-day operations of our clinic, managing team performance, coordinating HR tasks, and ensuring smooth administrative and operational functions.

You will work closely with Shona, the Practice Owner, and a supportive team of experienced colleagues in an environment that encourages collaboration and open discussion.

Key Responsibilities:

Leadership & Management:

Lead and inspire the team, driving exceptional patience care, practice performance and growth.
Oversee daily operations, accountable for the smooth running of the practice and office administration.
Direct Line Management of Practice Team (currently including vets, nurses and receptionists) including recruitment, induction, training, performance reviews, and disciplinary processes where required.
Foster a supportive team culture, organise events, and maintain team morale.

Financial:

Preparing and interpreting financial data including profit and loss accounts to make commercial decisions
Preparing and management of budgets
Responsible for all relevant financial and professional administration in line with regulatory requirements.
Daily and monthly reconciliation of client and supplier accounts, and related administrative tasks including overseeing insurance claims.
Own the completion of Company’s payroll routines, statutory payments, pensions and expenses, ensuring all aspects meet relevant regulatory compliance and legal standards,
Accountable for debt management within the practice.

Operations:

Take full responsibility for the day-to-day operations in the practice by developing and maintaining processes, policies and procedures.
Manage practice rotas (including adequate holiday cover), locum resourcing, upkeep and maintenance of facilities, stock and equipment.
Manage all data in compliance with GDPR and confidentiality requirements.
Provide additional support and/or cover for other administrative and operational tasks as required by the Business owner.

Health & Safety:

Ensure compliance with health and safety regulations and maintain practice risk assessments.

Client & Community Engagement:

Ensure the practice delivers exceptional client care by monitoring feedback and implementing improvements and training.
Responsible for management of client complaints and concerns.
Promote the practice through social media, local community events and other avenues.

Skills & Qualifications:

Experience in a similar management role, preferably in a veterinary or healthcare setting.
Experience of managing and leading a team
Excellent organisational, communication, and leadership skills.
Experience in driving strong commercial performance through effective financial management and efficient ways of working.
Experience of resource planning.
Proficiency in Microsoft Office and other administrative software.
Good understanding of health and safety regulations and HR best practices.

Hours of Work:

37.5 hours per week, Monday to Friday between 08.30 and 17.00.
Some flexibility will be required depending on practice needs.

What We Offer:

A competitive salary
Employee discount on veterinary care for own pets
Holiday – 34 days including bank holidays.
A unique opportunity to be part of a truly independent small animal practice, the only one in North Ayrshire, owned and run by the same family for over 50 years.
A loyal client base, with whom we have long-established relationships.
A beautiful location in North Ayrshire, with numerous country walks on your doorstep, just 15 minutes from West Coast beaches, and only 30 minutes by train to central Glasgow.