Digital Support Apprentice

Employer description: 
We invest in our people, technology and equipment. As an independent, financially secure business, we continually invest in resources to ensure we maintain our high standards.

We recognise the talent, commitment and hard work of our people, and provide opportunities for training, development and career progression at all levels in the business, from apprentices to highly skilled, experienced landscapers. 

Overview: 
An exciting opportunity has arisen to join the John O'Conner team working in a busy and varied role learning all aspects of system management and admin on our contract. 
As an apprentice you’ll be responsible for maintaining system management and providing admin support to the wider business. 
You’ll become a key part of the success of the business and be important to what is a small office team.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Location: 1 Arkwright St North, Irvine, KA11 4JU

Key Responsibilities: 

• Managing our suite packages, become a systems expert with our CRM System - customer care.
• Everything logged by customers are stored in here.
• Processing sales orders through SOP sales system, quote jobs and invoicing.
• Updating Ops portal shared drive, all operations data in the field is stored in here.
• Liaising with stakeholders and updating records correctly.
• Maintaining Asset manager vehicles system, ensuring machinery and vehicles are up to speed.
• Use of excel spreadsheets to update job sheets.
• Customer support by Microsoft outlook.
• Using Microsoft word and all other MS packages.
• Phone calls and general customer care.

What we are looking for:
Skills and qualities: 

• Excellent attendance
• Flexibility to take on different jobs daily
• Good communication and customer service
• Good attitude and willingness to learn/develop

The successful apprentice will in time have the opportunity to progress to office manager.

Working week:
9am - 5pm, 
Monday to Friday, 
40 hours per week.

Salary:
£16,000 per annum.

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information: 
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!