Technical Support Supervisor - 35 Hours

Would you like to join us during a period of transformational change? Join us in transforming our Hospice! We need your property and facilities expertise to help improve our building.

About us

The Ayrshire Hospice is finishing our “once in a lifetime” Capital Build project, which will ensure that we are prepared to meet the needs of our community to provide palliative and end of life care for future generations. Everything we do is about making today matter and our patients and family's voices are at the heart of all we do.

Upon the much-anticipated move back “home”, we are looking for someone to help support the smooth running of this exceptional and technical building as well as our entire estate. You will be expected to liaise with all departments across our organisation to anticipate any challenges and opportunities. Problem solving is key to this role, with our support, you’ll be well versed in the inner workings of the building, correcting commons faults, or being able to escalate to the appropriate team members.

About the Role

Reporting to the Head of Facilities and Property Management, you will support the day to day smooth running of our Hospice buildings.

Through regular checks you’ll ensure that all fire, health & safety, and security requirements are maintained, always to the highest standards. Actively following, and exhibiting our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors.

We will ask you to take huge pride in providing information on all aspects of the building, with expert guidance and in a manner appropriate to each individual. You will be a natural ‘organiser’, you thrive supporting others and you are adept at managing a variety of sometimes conflicting priorities. Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, you will ensure first class customer service.

About You

You are passionate about facilities management and delivering a great service, showing flair and the natural ability to project a positive and friendly image. You are highly motivated and possess an immense sense of pride in your work; you're enthusiastic about delivering high-quality work in line with various regulatory standards. You have a positive “can do” attitude to solving problems in a professional and courteous manner

A strong team player with great communication skills and you are well organised and punctual with an eagle eye for detail.

You want to be part of a team that works hard, supports each other and where our values are at the heart of all we do making a difference to the environment for our patients and their families and our staff and volunteers.

Job Summary

The Ayrshire Hospice is ambitiously developing its main site, and this development will support major organisational change, modernising service delivery for the benefit of staff, patients, carers and the public.

To enable us to be a modern, inclusive employer - the environment in which our staff work is fundamental to our success, providing effective space to deliver services and good working conditions, ensuring staff are safe, can work effortlessly and effectively

The Ayrshire Hospice is therefore seeking an individual to fill the position of Technical Support Supervisor, who, working with the Head of Facilities and Property Management and the facilities team, will enable this to happen.

The Technical Support Supervisor will report directly to the Head of Facilities & Property Management and will assist in the delivery of a responsive and effective facilities management service.

The individual will have a good knowledge of facilities management, preferably in a health care setting, and will have experience of conducting general repairs. They will also have the skills necessary to diagnose and co-ordinate the corrective actions required on all aspects of; mechanical, electrical, plumbing, and HVAC (heating, ventilation and air conditioning) systems to ensure optimal operating results.

The successful candidate will support the planning and implementation of the organisation’s policies and procedures, including the day-to-day operations of the facilities portfolio. The successful candidates will manage facilities staff duties, liaising with contractors, hospice staff and volunteers, ensuring that health and safety policies and procedures are followed.

As a member of the Hospice team, you will be working in a clinical end of life care environment always putting the patients' needs first, despite conflicting priorities.

The Ayrshire Hospice is a values-based organisation, and the values of kindness, compassion, honesty and inclusiveness underpin the work undertaken by all staff and volunteers. The Technical Support Supervisor must demonstrate alignment with our values and a focus on the delivery of excellent services for patients and families.

Main Responsibilities

Reporting to the Head of Facilities and Property Management

• Significant knowledge and experience of building services.
• Ability to test, maintain, diagnose faults and repair a variety of complex multi-faceted equipment e.g. nurse call, medical gas, etc.
• Carry out fault finding and analysis within complex control systems and equipment in a safe effective manner.
• Ability to interpret and communicate complex information to technical and non-technical staff.
• Management of the Hospice maintenance platform to organise and delegate planned and reactive work, whist maintaining an oversight of the quality of completed work.
• Develop and maintain strong working relationships at all levels across the organisation.
• Communicates with internal facilities management peers and external specialist contractors – to support a wider team approach to resolving complex facilities services issues to minimise adverse impact on clinical services provision.
• Utilising your technical knowledge and experience, oversee the work of the facilities officers to ensure tasks, repairs and maintenance are carried out to the required standard and compliant with regulations.
• Support the development and delivery of planned maintenance schedules and decoration programmes to ensure buildings are maintained to a high standard, ensuring remedial actions are completed in a timely manner.
• Coordinate contractor checks and ensure pre-works arrangements are in place in line with organisational procedures.
• Support the development of sustainable methods of working, through energy reduction, effective waste management and building management systems.
• Review and report on tasks, following up on actions on incomplete work.
• Work with the Head of Facilities & Property Management and in collaboration with others across the organisation to ensure all aspects of health & safety compliance are in place and best practice is achieved.
• Support the organisation with emergency and contingency planning arrangements.
• In conjunction with the Head of Facilities & Property Management, review all contracted servicing works procured, ensuring compliance and that works are in line with policies and procedures and servicing and maintenance works are fully compliant.
• Coordinate the schedule of external audits, including reviewing post audit action plans
• Review the development of health & safety policies and procedures in collaboration with others across the organisation.
• Working with others carry out task risk assessments, including updating of risk assessments as required.
• Challenge non-compliance in a professional and supportive manner, always seeking a solutions-based approach.
• Assist the Head of Facilities & Property Management in delivering the response to decarbonisation with specific focus on building and property management.
• Assist the Head of Facilities & Property Management in the delivery of an energy saving programme to help reduce energy costs across the Hospice estate.
• Deputise for the Head of Facilities & Property Management when required
• Undertake training courses relative to the role.

Person Specification

Requirement: Essential / Desirable, Assessment (Application / Interview) 

Education / Qualifications  

• SVQ Level 3 in Building Services or Equivalent Qualification, and/or Able to Demonstrate Significant Experience in Building Services Management, Preferably in a Healthcare Setting: Essential (A/I)

Experience / Knowledge 

• Proven Facilities Management Experience, Ideally in a Clinical Environment: Essential (A/I)
• Ability to Diagnose and Carry Out Routine Repairs Throughout the Hospice Estate, Particularly on Mechanical and Electrical (M&E) Equipment: Essential (A/I)
• Technical Understanding of the Operation of Key M&E Systems Supported by a Building Management System: Essential (A/I)
• Able to Supervise and Implement Health and Safety Policies, Daily Building Management Tasks, and Fault Finding: Essential (A/I)
• Experience of Developing and Delivering Planned Maintenance Schedules and Decoration Programmes to Ensure Buildings are Maintained to a High Standard: Essential (A/I)
• Some Understanding or Experience of the Work of Hospice and Palliative Care Organisations and/or Working for a Not-for-Profit Organisation: Desirable (A/I)

Skills / Abilities

• Excellent Problem-Solving Skills with Logical Thinking During High Impact Times: Essential (I)
• Accuracy, Numeracy, and Strong Attention to Detail: Essential (A/I)
• Ability to Prioritise a Range of Hands-On, Routine, and Challenging Tasks in a Proactive and Efficient Way: Essential (A/I)
• Strong Social and Sustainability Values, Knowing the Long-Term Benefits: Essential (A/I)
• Self-Motivated and Able to Use Initiative with the Ability to Work Both Alone and as a Member of a Team: Essential (A/I)
• Effective Written and Verbal Communication: Essential (I)
• Competent IT Skills Including MS Office: Essential (A/I)
• Efficient in Time Management with the Ability to Delegate, Prioritise, and Complete Tasks Within Agreed Timescales: Essential (A/I)
• Ability to Deal with Different Types of Stakeholders with Tact and Diplomacy, in a Sensitive Manner: Essential (A/I)
• Empathy with the Aims, Objectives, and Activities of the Charity, and Ability to Mirror Our Values: Kind and Compassionate, Honest and Inclusive: Essential (A/I)
• Full Driving Licence: Essential (A)

Personal Qualities

• Positive, Motivated, and Enthusiastic Individual: Essential (I)
• Flexible Approach to Work: Essential (I)
• Strong Values-Led Individual Who is Motivated by Doing the Right Thing: Essential (I)
• Comfortable Working Under Pressure: Essential (I)
• Problem Solver: Essential (I)