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Murray Recruitment, Motherwell, North Lanarkshire
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Posted 4 days ago, 9 Apr
Job ref: 5729
Full Job Description
Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire. This is a great opportunity to join a dynamic and supportive facilities team in a fast-paced environment.
Role Overview:
The Helpdesk Administrator will play a key role in the efficient delivery of building services by providing administrative support and coordination through a CAFM system. Working closely with engineers, suppliers and managers, this position is critical in ensuring service level agreements are met and customer service standards are upheld.
Key Responsibilities:
- Logging tasks on the CAFM system ‘Concept Evolution’ as received via phone, email, in person, or directly through the system.
- Planning and scheduling tasks for Direct Labour to ensure compliance with SLAs.
- Liaising with mobile engineers, supply chain, and facilities management for updates on job progress.
- Organising plant hire requirements for direct labour engineers.
- Preparing and generating weekly reports for the Helpdesk Supervisor and Business Support Manager.
- Monitoring and driving compliance with attendance SLAs and escalating performance issues when necessary.
- Promoting a strong customer service culture with internal and external stakeholders.
- Assisting the Facilities Services Manager and Business Support Manager in all aspects of contract and supplier management and procurement.
Skills & Experience:
- Previous experience in a helpdesk or administrative role within a facilities or maintenance environment.
- Proficient in using CAFM systems, ideally ‘Concept Evolution’.
- Strong organisational and time-management skills.
- Excellent communication and customer service abilities.
- Confident in liaising with various stakeholders including engineers and suppliers.
- Able to prioritise workload and manage multiple tasks in a fast-paced setting.
Offering:
- Competitive salary based on experience.
- Full-time permanent position.
- Monday to Friday, 37.5 hours per week. Flexible between hours of 8am and 5pm.
- 28 days Annual Leave and 9 Public Holidays.
- Company Pension.
- On-site parking and excellent transport links
- Career development opportunities within a growing organisation.
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