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34 Call / Contact Centres jobs in Scotland

Domestic Analyst

Salary not available. View on company website.

Certas Energy, Larbert, Falkirk

  • Full time
  • Permanent

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Posted 1 week ago, 6 Apr

Technical Coordinator - M...

Salary not available. View on company website.

Energy Assets Ltd, Ladywell, West Lothian

  • Full time
  • Permanent

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Posted 1 week ago, 6 Apr

Modern Apprentice - Busin...

Salary not available. View on company website.

Business Stream, Bonnyrigg, Midlothian

  • Full time
  • Apprenticeship programme

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Posted 1 week ago, 4 Apr

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Sales Agent - Contact Cen...

£26000

Optical Express, Blythswood New Town, Glasgow City

  • Full time
  • Permanent

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Posted 1 week ago, 4 Apr

Call Handler

£23463-£26395

Sopra Steria Limited, Merchant City, Glasgow City

  • Full time
  • Permanent

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Posted 1 week ago, 4 Apr

Business Travel Consultan...

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Easy Applynew, Aberdeen

  • Full time
  • Permanent

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Posted 1 week ago, 2 Apr

Patient Advisor

£25400

Optical Express, Blythswood New Town, Glasgow City

  • Full time
  • Permanent

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Posted 1 week ago, 2 Apr

Deputy Manager

Salary not available. View on company website.

Tenpin Ltd, Blythswood New Town, Glasgow City

  • Full time
  • Permanent

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Posted 1 week ago, 31 Mar

Learning Support Advisor

Salary not available. View on company website.

Wilmington plc, Blythswood New Town, Glasgow City

  • Full time
  • Permanent

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Posted 2 weeks ago, 30 Mar

Product Support Analyst

Salary not available. View on company website.

Thales Group, Blythswood New Town, Glasgow City

  • Full time
  • Permanent

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Posted 2 weeks ago, 29 Mar

Relationship Manager - SM...

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Lloyds Banking Group, Edinburgh

  • Full time

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Posted 2 weeks ago, 29 Mar

Team Leader - Retirements...

£39825-£44250

Lloyds Banking Group, Edinburgh

  • Full time
  • Temporary

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Posted 2 weeks ago, 28 Mar

Operations Executive - Gl...

Salary not available. View on company website.

evelyn Partners, Blythswood New Town, Glasgow City

  • Full time
  • Permanent

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Posted 2 weeks ago, 27 Mar

Customer Service Advisor

Salary not available. View on company website.

Barclays Bank Plc, Blythswood New Town, Glasgow City

  • Full time
  • Permanent

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Posted 9 weeks ago, 6 Feb
Close

Domestic Analyst

Salary not available. View on company website.

Certas Energy, Larbert, Falkirk

  • Onsite working
  • Full time
  • Permanent

Posted 1 week ago, 6 Apr

Job ref: 01acbaaf822e4e428b38bff54e5be241

Full Job Description

We are seeking a highly analytical and results-driven Domestic Analyst to join our team. This role is pivotal in enhancing the efficiency of domestic pricing, analysing agent performance, and ensuring data compliance. You will play a key role in driving profitability and supporting the energy transition within our domestic marketplace., Pricing & Efficiency: Contribute to long-term strategic plans that grow the business and position the brand for future success.
Agent Performance: Monitor and manage agent conversion rates via Optus, ensuring optimal performance and proactively addressing any discrepancies.
Data Compliance: Ensure full compliance with data regulations, identifying potential risks and recommending solutions.
Sales & Marketing Support: Assist in developing and implementing strategies that drive profitability and business growth.
Operational Excellence: Identify and implement system improvements to enhance efficiency across the business unit.
Customer Engagement: Ensure seamless delivery processes, including direct customer communication when necessary.
Market & Financial Analysis: Assess regional market variations to recommend best practices and maximise profitability.
Retention & Acquisition Strategies: Collaborate with the marketing team to drive customer retention and acquisition efforts.
Business Representation: Represent the Domestic division in internal and external meetings, providing insights and recommendations.
Performance Monitoring: Investigate trends, variances, and discrepancies, providing data-driven solutions to improve overall business performance.

Strong experience in sales & customer service management.
Proven ability to analyse data and develop actionable business strategies.
Experience working with suppliers and possessing strong negotiation skills.
High-level financial acumen with the ability to interpret and manage financial data effectively.
Excellent presentation skills with the ability to communicate insights and recommendations.

Opportunity to be part of a business driving the energy transition.
Work in a dynamic and forward-thinking environment.
Engage with a team that values innovation, efficiency, and collaboration.
Competitive salary and benefits package.
If you are a highly analytical professional with a passion for data-driven decision-making and business growth, we want to hear from you!

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