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Salary up to £25,396.80
EASTERN WESTERN MOTOR GROUP, Newbridge, City of Edinburgh
- Onsite working
- Full time
- Permanent
Posted 1 week ago, 16 Apr
Job ref: Advert069
Full Job Description
Telephonist
Lexus Edinburgh
Salary up to £25,396.80
Colleague Benefits
- Enjoy your birthday off on us every year!
- Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
- Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
Role Overview
- Provide excellent customer service over the phone, addressing customer inquiries and concerns with professionalism and courtesy.
- Direct calls to the appropriate department or individual based on the nature of the inquiry.
- Assist customers with general inquiries, providing information about dealership services, hours of operation, and directions, as needed.
- Take messages accurately and relay them to the appropriate person in a timely manner.
- Listen attentively to customer needs and ensure prompt resolution of any issues.
- Assist with administrative tasks such as data entry, filing, and maintaining records related to incoming calls and appointments.
- Handle dealership correspondence, including email and postal mail, in a timely and organised manner.
- Collaborate with other colleagues to ensure seamless communication and coordination of customer inquiries and appointments.
- Assist colleagues with overflow tasks during busy periods as needed.
- Comply with all health and safety policies/practices, ensuring a safe and hazard free working environment is maintained at all times.
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