Proactively engage with Customers before their renewal dates to agree new contracts
Retaining customers who have given notice to cancel through contract renewals
Handle customer objections and drive towards a successful resolution of assigned renewals
Take ownership of issues and follow through to conclusion
Prepare proposals for Customers.
Achievement of monthly KPIs and renewal targets
Update and maintain CRM system to ensure renewal records are correct and up to date
Highly customer-focused, dedicated in providing an excellent customer experience;
Identify up-sell opportunities across the range of Chess products and services
Develop and maintain up to date product/service knowledge and market information, Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.

Experience in an account manager role and / or retention role
Ability to work under pressure & meet retention targets
Excellent telephone sales skills and be able to articulate the value of staying with Chess
Effective communicator with superb negotiation skills
Ability to work under own initiative as well as part of a team
Self-development
Adaptable to change
Good mathematical ability
Problem solver with good analytical skills
Telecoms knowledge/experience is preferred but is not essential for this role.

Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.

Health care support - UK Healthcare, eye tests, flu jabs, onsite health screens
Enhanced Pay: Maternity, Paternity, Adoption Leave and Shared Parental Leave
Access to employee benefits, rewards and recognition platform, Perkbox. This gives you access to hundreds of 'Perks' with great discounts. Whether it be days out, your weekly food shop, a clothes shopping spree on the high street and many more
Hybrid working support - Allowance towards a home desk and chair
Loyalty point scheme - allowing you to use your points to increase your benefits each year
Access to our Future Fit benefits package - including Mental, Physical and Financial support
20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays.
Buy & sell Holiday scheme - 2 opportunities per year to buy or sell up to 5 holidays
Additional holidays: Half Day Fridays and a Wellbeing Day
£100 per year matched charity donation, plus payroll giving options