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Escape Recruitment Serv Ltd, Livingston, West Lothian
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Posted 2 weeks ago, 27 Mar
Job ref: ES_66757
Full Job Description
Helpdesk Coordinator - Livingston
Full-time | Permanent | Monday - Friday, 9 AM - 5:30 PM | On-site
Salary: Up to 26,000
Join a Team That Values You!
Are you an experienced Helpdesk Coordinator or a customer service professional looking to take the next step in your career within Facilities Management? This is your opportunity to be part of a company that truly prioritises employee well being and fosters a supportive, positive work environment.
What You'll Be Doing:
- Be the first point of contact for all incoming queries, delivering professional and friendly support.
- Log, track, and manage help desk requests to ensure efficient resolution.
- Schedule engineers and contractors, keeping clients informed throughout the process.
- Work closely with clients, contractors, and internal teams to ensure seamless service delivery.
- Assist with reports, quotations, and admin tasks to keep operations running smoothly.
What You'll Bring:
- Experience in an FM help desk or FM customer service role.
- Comfortable using IT systems, Microsoft Office, and Teams.
- Strong communication skills, both written and verbal.
- A proactive, detail-oriented mindset, thriving in a fast-paced environment.
What's in it for you:
- Salary - paying up to 26,500.
- Holidays - 28 days
- Enhanced Pension
- Company incentives / bonus
- Supportive team culture - be part of a workplace that values and encourages growth.
- Career progression opportunities within Facilities Management.
- Hard work is appreciated and rewarded!
If you're looking for a role where your skills make a difference - get in touch today for a confidential chat!
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